Managed service
Built for you, maintained by us.
You get a custom system; True Forge keeps it running, updated and supported. This page explains in plain language what the recurring maintenance fee covers, what gets quoted separately, and the response targets you can expect.
Included in your monthly maintenance
- Monitoring and routine checks on the systems True Forge built and manages
- Incident triage when something stops working
- Repair of defects in True Forge-built workflows
- Compatibility adjustments when a supported platform changes
- Minor configuration refinements inside the managed setup
- Documentation upkeep so your team always has a current reference
- Routine performance review of the managed systems
Scoped and quoted separately
- Net-new workflows, assistants or features
- Major redesigns of an existing system
- New channels or new third-party integrations
- Platform or data migrations
- Large content or campaign production
- Custom development beyond configuration
- Work created by customer or third-party changes made outside the managed configuration
What we need from you
Maintenance works because both sides hold up their end.
- Keep required third-party subscriptions active and in good standing
- Provide timely approvals, content and access when requested
- Follow compliant messaging and review-request practices
- Report suspected issues promptly so triage can start
Support targets
True Forge is a founder-led boutique practice. These are reasonable service targets, not a guaranteed enterprise SLA, and they are subject to your signed agreement.
Support hours: Monday–Friday, 8:00 AM–6:00 PM Central, excluding observed holidays.
| Priority | What it means | Target |
|---|---|---|
| Critical (P1) | Lead capture or a core managed production workflow is completely unavailable with no workaround. | Target acknowledgement within 4 business hours |
| High (P2) | A major function is materially degraded, but a workaround exists. | Target acknowledgement within 1 business day |
| Standard (P3) | A non-critical defect, a question, or a minor configuration request. | Target acknowledgement within 2 business days |
| Enhancement / request | A new capability or a material change to an existing system. | Target scope review within 3 business days, then scheduled and quoted separately if it falls outside maintenance |
Acknowledgement is not the same as resolution. Response clocks run only during published support hours, and incidents on third-party platforms can extend recovery beyond our control.
What we don't control
Third-party subscription fees, platform pricing changes and platform outages sit outside True Forge's control. We will not promise a Google ranking, a revenue result, uninterrupted availability, or a recovery time that depends on a CRM, hosting, telecom, email or search provider.
Your signed proposal, order form or master services agreement controls the exact deliverables, any monthly allowance, pricing and term. Nothing on this page changes those documents, and no pricing or hour commitments are published here.
Need help now?
Report an urgent issue and include what broke, when it started, and whether leads are still coming through. This channel will be replaced by a support portal as the practice grows.